Shipping Insurance & Claims
All orders that are shipped with paid shipping insurance at checkout are subject to these terms.
Covered Incidents
- Package lost in transit
- Package stolen after delivery
- Damaged products (broken vials, leaking, etc.)
How to File a Claim
Contact us within 48 hours of delivery (or expected delivery for lost packages) at [support@lifepeptides.com] with the following:
For Damaged Shipments:
- Clear photos of the damaged box (exterior)
- Clear photos of the damaged vial(s) and contents
- Your order number
For Stolen Packages:
- A copy of the official police report including the police report number
- Photos of the delivery location / porch (if applicable)
- Your order number
Once we receive the required documentation, we will verify the claim and ship a replacement order (same products) at no additional cost, usually within 1–2 business days.
Important Notes
- Claims submitted without the required documentation (photos or police report) cannot be processed.
- Insurance does not cover refusal of delivery or customer error (wrong address, etc.).
- We reserve the right to deny claims that appear fraudulent.
Additional Terms & Limitations
By placing an order, you agree that our sole liability under this shipping insurance is limited to the replacement of the exact same product(s) originally ordered. We are not liable for any indirect, consequential, or incidental damages. All claims are subject to review and approval at our sole discretion.
Customers are responsible for providing a correct and complete shipping address. We are not responsible for packages sent to incorrect addresses supplied by the customer.
This insurance coverage is provided as a courtesy and may be modified or discontinued at any time without notice. Filing a fraudulent claim may result in account suspension and reporting to relevant authorities.
